Orders & Delivery
Check delivery timing, package status guidance, address changes, and common shipping questions.
Go to OrdersTideCraft Support
Help Center
Clear guidance for orders, water days, campsite setup, product care, returns, and everyday support.
Use this page to find practical answers before, during, and after your TideCraft purchase. Every section is designed around the products you actually use outdoors.
Start Here
Choose the fastest path to an answer.
From delivery timing to on-the-water care, begin with the topic closest to what you need. Each link stays inside this Help Center so you can move quickly without losing your place.
Returns & Exchanges
Review the 30-day free return and exchange process, damaged-item guidance, and preparation tips.
Go to ReturnsWater Sports Help
Find setup, fit, care, and inspection guidance for paddle boards, kayaks, paddles, snorkel gear, wetsuits, and life jackets.
Go to Water SportsOutdoor Leisure Help
Prepare tents, sleeping pads, hammocks, and camp lighting for reliable use and storage.
Go to Outdoor LeisureProduct Care
Use practical routines for rinsing, drying, storing, inspecting, and protecting your gear.
Go to Product CareCommon Questions
Open only the questions you want. Every answer stays collapsed until you choose it.
Browse FAQ
24/7 Support
Help is available around the clock.
Free Shipping
Every TideCraft product ships free.
3–5 Business Days
Standard delivery target.
30-Day Returns
Free returns and exchanges.
Limited-Time 14% Off
Temporary savings on eligible offers.
Water Sports
Confidence starts before you enter the water.
Make pre-use inspection, correct fit, clean hardware, and careful storage part of every outing. Product-specific instructions always take priority when they provide more detailed limits or setup requirements.
✓
Paddle Boards
Inspect valves, seams, fins, deck surfaces, attachment points, and inflation pressure before use.
✓
Kayaks
Check hull or chambers, seat fittings, drain points, hardware, and paddle condition.
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Paddles
Confirm shaft sections, locking systems, blade connections, and adjustment collars are secure.
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Snorkeling Gear
Check mask seal, straps, mouthpieces, lenses, and fit before entering the water.
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Wetsuits
Look for seam damage, confirm unrestricted movement, and rinse thoroughly after use.
✓
Life Jackets
Verify fit, closures, flotation material, straps, and overall condition before every outing.
Product Index
Find guidance by product family.
These shortcuts move to the most relevant support area on this page. For a product-specific question that is not covered, use the support section at the end.
Water Setup
Simple checks that protect the day ahead.
Use these routines as practical support, not as a replacement for the instructions, ratings, warnings, or local safety requirements that apply to a specific product or activity.
Before Launch
- Inspect the product for cuts, cracks, loose connections, damaged hardware, or missing parts.
- Confirm pressure, fit, size, weight, and capacity requirements for the specific product.
- Check weather, water conditions, access restrictions, and local safety guidance.
- Bring the appropriate safety equipment for the activity and location.
- Do not use a product that appears structurally compromised or unsafe.
After the Water
- Rinse salt, sand, mud, and residue with fresh water when appropriate.
- Open or separate removable parts only as directed so hidden moisture can dry.
- Keep valves, zippers, buckles, and connection points free of grit.
- Dry equipment thoroughly before long-term storage.
- Store away from sharp objects, crushing loads, intense heat, and prolonged direct sunlight.
Fit & Adjustment
- Use product size charts and stated adjustment ranges rather than guessing.
- Secure straps, collars, buckles, and closures without overtightening.
- Confirm that movement, breathing, and circulation remain comfortable.
- Recheck adjustments after a short initial use period.
- Stop if an adjustment point slips repeatedly or appears damaged.
Transport & Storage
- Protect surfaces from abrasive racks, exposed hardware, and sharp cargo edges.
- Do not place heavy items on inflatable or padded gear for extended periods.
- Allow damp equipment to dry before sealing it in a bag or storage bin.
- Keep small accessories organized so essential parts are not left behind.
- Reinspect stored gear before the next outing instead of assuming it remains ready.
Outdoor Leisure
Make camp easier by preparing before arrival.
A test setup at home can reveal missing components, unfamiliar hardware, or fit issues before they become problems at the campsite. Dry storage and careful inspection matter just as much after the trip.
✓
Camping Tents
Practice setup, count poles and stakes, inspect the rainfly, and understand ventilation before the trip.
✓
Sleeping Pads
Check valves, seams, inflation behavior, and the ground surface before lying down.
✓
Hammocks
Use suitable anchors, stay within capacity, inspect suspension straps, and reduce fall exposure.
✓
Camp Lighting
Verify battery type, charging condition, controls, and the product’s stated exposure rating before use.
Camp Setup
Build a calmer campsite with a repeatable routine.
Ground conditions, moisture, wind, anchor strength, and heat exposure can all change how gear performs. Take a few minutes to assess the location before setup.
Tent Routine
- Choose a clear surface away from sharp objects and obvious runoff channels.
- Orient doors and ventilation with wind and weather in mind.
- Seat poles, clips, and connectors fully without forcing them.
- Use guylines and stakes according to the tent design and conditions.
- Dry the tent completely after the trip before long-term storage.
Sleeping Pad Routine
- Clear thorns, sharp stones, and abrasive debris before placing the pad.
- Inflate gradually and stop at the product’s recommended firmness.
- Keep the pad away from open flames, heaters, and very hot surfaces.
- Check the valve first if the pad loses air.
- Clean and dry the pad before storing it.
Hammock Routine
- Use healthy, secure anchor points that can safely support the intended load.
- Inspect straps, stitching, loops, and connectors before loading the hammock.
- Follow the stated capacity and suspension guidance.
- Keep the area below the hammock clear of sharp or dangerous objects.
- Take the hammock down if anchor conditions change or components begin to slip.
Camp Lighting Routine
- Confirm the correct batteries or charging method before leaving home.
- Protect charging ports and battery compartments from moisture unless rated otherwise.
- Keep high-output lights away from heat-sensitive materials.
- Do not use swollen, leaking, or visibly damaged batteries.
- Store clean, dry lighting equipment with long-term battery guidance in mind.
Orders & Delivery
Know what to expect after checkout.
TideCraft provides free shipping on all products with a 3–5 business day delivery target. Carrier events, weather, destination conditions, and order volume can occasionally affect timing.
01
Order Received
Your purchase enters the order workflow and the fulfillment process begins.
02
Prepared
Items are checked, packed, and prepared for shipment.
03
In Transit
The carrier moves the shipment toward the delivery destination.
04
Delivered
Confirm the package condition and verify that all expected items are present.
Delivery Window
The expected delivery target is 3–5 business days. Weekends and federal holidays are not business days.
Package Checks
When your order arrives, inspect the outer package and product contents before disposing of packaging materials.
Address Changes
If an address is wrong, request help as quickly as possible. Changes may not be possible once fulfillment has progressed.
Returns & Exchanges
A straightforward 30-day support window.
TideCraft provides free returns and exchanges within 30 days. Keep product parts, included accessories, documentation, and packaging together whenever possible until you know the item is right for you.
01
Keep Everything Together
Hold onto components, accessories, manuals, and packaging while you evaluate the product.
02
Document the Issue
If something arrives damaged or incomplete, take clear photos and note what you found.
03
Request Support
Use the support option at the bottom of this page and provide useful order and product details.
04
Follow Return Guidance
Protect the item for transit and follow the return or exchange instructions provided for your request.
Product Care
Clean, dry, inspect, and store with intention.
Outdoor gear lasts longer when dirt, salt, moisture, pressure, and heat are managed consistently. Always follow product-specific care instructions when they differ from general guidance.
Fresh-Water Rinse
After salt water, sand, or muddy conditions, rinse compatible gear with clean fresh water so residue does not remain on hardware and surfaces.
Complete Drying
Let gear dry before sealing it in storage. Hidden moisture around folds, valves, straps, or seams can create avoidable odor and material stress.
Gentle Cleaning
Use methods compatible with the product’s materials and coatings. Avoid harsh solvents, high heat, or aggressive scrubbing unless explicitly permitted.
Smart Storage
Protect gear from long-term compression, sharp objects, excessive UV exposure, chemicals, and extreme heat.
Pre-Use Inspection
Check seams, straps, buckles, closures, valves, connectors, poles, batteries, and structural surfaces before relying on the product.
Stop When Damaged
Do not continue using gear when damage may affect safety, flotation, structural support, secure attachment, or electrical operation.
Service Standards
Support policies, kept easy to scan.
These are the core TideCraft operating rules reflected throughout this Help Center.
Customer Support
Available 24/7 for order, product, return, and general support needs.
Shipping
Free shipping applies to all TideCraft products.
Delivery
Orders target delivery within 3–5 business days.
Returns
Free returns and exchanges are available within 30 days.
Promotion
Limited-Time 14% Off applies when displayed for eligible offers during the active promotion period.
Troubleshooting Library
Small problems are easier when you isolate the first check.
Use these quick checks to decide what to inspect first. If damage could affect safety, structure, flotation, pressure retention, secure suspension, or electrical function, stop using the product until the issue is resolved.
Board loses pressure
Check the valve area and visible seams, then compare inflation behavior with the product instructions. Stop use if pressure loss is rapid or damage is visible.
Fin will not seat
Remove sand or grit from the fin box, align the parts carefully, and avoid forcing a component that does not slide into position normally.
Valve area has sand
Rinse and dry the valve area before opening or closing it. Grit can interfere with sealing surfaces and threads.
Deck feels unusually soft
Confirm the stated inflation range for the specific board and inspect for leaks before returning to the water.
Kayak seat shifts
Check straps, clips, mounting points, and adjustment routing. Do not continue if the seat cannot remain secure.
Kayak takes on water
Leave the water, identify the source, inspect drain points or chambers, and do not continue if hull or chamber integrity is uncertain.
Paddle joint moves
Fully seat the shaft sections and secure the locking mechanism. Replace or stop using components that will not lock reliably.
Paddle length slips
Clean the adjustment area and verify the collar or clamp is properly engaged before resuming use.
Mask leaks at the seal
Check hair, strap position, skirt folds, and fit. A tighter strap is not always the solution and can sometimes worsen sealing.
Mask fogs quickly
Clean the lens and use a mask-safe anti-fog approach. Avoid touching the inside lens unnecessarily after preparation.
Snorkel mouthpiece feels loose
Inspect the connection and soft material for damage. Do not use a mouthpiece that may detach or has tears.
Wetsuit zipper catches
Stop pulling, realign the zipper, clear fabric from the path, and avoid forcing the slider through resistance.
Wetsuit feels restrictive
Recheck the size and fit. Normal close contact should not create severe breathing, circulation, or mobility restriction.
Life jacket rides upward
Recheck size, closures, and strap adjustment. If a secure fit cannot be achieved, use a correctly sized product.
Life jacket buckle is damaged
Do not rely on a jacket with a broken closure. Replace or resolve the damaged component before water use.
Tent poles feel forced
Stop and verify pole orientation, sleeve routing, clips, and hub position. Excess force can bend poles or damage fabric.
Tent floor is damp
Check site drainage, ground moisture, ventilation, and whether water entered from an opening or contact point.
Rainfly touches inner wall
Re-tension the fly and guylines according to the tent design to improve separation and airflow.
Tent stakes pull out
Use suitable stake placement and angles for the ground conditions, and reassess the site if anchors remain unreliable.
Sleeping pad loses air
Check the valve first, then inspect the surface and seams. Follow the repair method intended for the specific pad.
Sleeping pad feels too firm
Reduce pressure gradually until the pad supports you comfortably while remaining within the product guidance.
Sleeping pad valve is gritty
Keep dirt out of the valve, clean gently, and avoid forcing it closed while debris is present.
Hammock strap slips
Stop using the hammock, unload it, and inspect the anchor, strap path, hardware, and surface before resetting.
Hammock sits too low
Reposition only after unloading the hammock. Maintain a setup that follows the product guidance and limits fall risk.
Hammock fabric is frayed
Do not load damaged fabric or stitching beyond what is safe. Replace or resolve the damaged part before use.
Camp light will not turn on
Check battery orientation, charge level, battery contacts, lock modes, and the control sequence described for the product.
Camp light flickers
Inspect the power source and battery contacts. Discontinue use if the light shows heat, swelling, odor, or electrical damage.
Camp light charging is slow
Use the specified charging method and allow for environmental temperature. Stop charging if the device becomes abnormally hot.
Battery compartment is wet
Power the product down and follow its exposure and drying guidance before reuse. Do not energize visibly wet internal components.
Package is visibly crushed
Photograph the packaging before opening, then inspect the product and keep all packing materials while the condition is reviewed.
An accessory is missing
Check internal packaging, small compartments, and the listed contents before requesting support with the missing part name.
Tracking has paused
Carrier scans can pause between facilities. Allow time for updates, then request support if movement remains absent beyond a reasonable interval.
Delivery shows complete
Check safe-drop locations, parcel lockers, household members, and building staff before reporting a missing delivery.
Shipping address is wrong
Request support immediately. Address edits become harder or impossible after fulfillment and carrier processing progress.
Need to return an item
Keep components together, avoid avoidable damage, and request return instructions within the 30-day return and exchange window.
Need a different item
Request an exchange within the 30-day window and provide the product name plus the replacement option you need.
Item arrived incomplete
Keep the package and all received parts, identify what is absent, and include that detail in your support request.
Item arrived damaged
Do not continue using a damaged product if safety or function may be affected. Document the condition before contacting support.
Salt is visible on hardware
Rinse compatible surfaces with fresh water, dry fully, and inspect moving or locking parts before the next use.
Gear smells after storage
Dry the item completely and follow its cleaning guidance. Persistent odor can indicate that moisture remained trapped.
Fabric shows abrasion
Inspect the depth and location of wear before further use, especially where the fabric supports load or maintains a seal.
A zipper feels stiff
Clear grit, align the zipper carefully, and use only care products approved for that material and zipper type.
A buckle will not close
Look for sand, deformation, misalignment, or cracks. Do not force a buckle that appears damaged.
A strap keeps loosening
Check routing through the adjuster, inspect webbing and hardware for wear, and stop use if the adjustment cannot hold.
Gear was stored in heat
Allow it to return to normal temperature and inspect materials, adhesives, valves, batteries, and shape before use.
Gear stayed wet overnight
Unpack it, rinse if needed, and dry it thoroughly as soon as possible instead of sealing it back into storage.
Unsure about capacity
Use only the product’s stated weight, size, occupancy, or load limits. Do not estimate a higher safe capacity.
Unsure about water conditions
Choose conservative conditions that match your experience, equipment, local guidance, and available safety support.
Unsure about camp weather
Review the forecast and site exposure, then adjust or postpone setup if wind, lightning, flooding, heat, or cold create unacceptable risk.
Need product-specific help
Gather the product name, order information, photos if useful, and a concise description so the support team can respond efficiently.
Trip Readiness
Three moments to check before every outing.
A short repeatable routine can catch missing parts, weather conflicts, fit problems, and storage issues before they affect the day.
Before Leaving
Confirm the product, accessories, safety gear, charging state, and small removable components are packed.
- Review weather and destination conditions.
- Check product condition and fit.
- Pack required safety equipment.
- Confirm small parts and accessories.
At the Site
Assess the environment before setup, inflation, anchoring, launching, or switching on equipment.
- Inspect ground or water conditions.
- Recheck connections and closures.
- Keep heat and sharp objects away from gear.
- Use only within stated limits.
After Use
Clean and dry gear before long-term storage so the next outing starts with equipment that is easier to inspect.
- Rinse salt, sand, and mud as appropriate.
- Dry seams, straps, valves, and folds.
- Recharge or manage batteries safely.
- Store away from heat and crushing loads.
Common Questions
Open only the answer you need.
Every question is closed by default. Select a question to reveal its answer, then close it when you are done.
Orders & Delivery
8 questionsHow quickly will my order be delivered?
TideCraft orders are expected to arrive in 3–5 business days. Delivery timing can vary slightly because of carrier conditions, weather, destination access, or unusually high order volume.
Do you charge for standard shipping?
No. TideCraft provides free shipping on all products.
When does the 3–5 business day delivery window begin?
The delivery window refers to business days and begins after the order has entered the shipping process. Weekends and federal holidays are not counted as business days.
Can severe weather affect delivery timing?
Yes. Storms, flooding, wildfire conditions, winter weather, or carrier service interruptions can occasionally extend delivery timing.
What should I do if tracking has not updated?
Allow time for the carrier system to refresh. If there is still no meaningful movement after a reasonable period, use the support contact option near the bottom of this page.
What if my package appears delivered but I cannot find it?
Check the delivery location, building entrance, parcel locker, household members, and nearby safe-drop areas first. If the package is still missing, contact support with your order details.
Can I change my delivery address after ordering?
Address changes may only be possible before fulfillment progresses too far. Contact support as soon as possible and include the correct full shipping address.
Can separate items arrive at different times?
Yes. Multi-item orders may be shipped in more than one package, so items can arrive on different days within the fulfillment process.
Returns & Exchanges
8 questionsWhat is TideCraft’s return window?
TideCraft provides free returns and exchanges within 30 days.
Are return shipping costs covered?
Eligible returns and exchanges within the 30-day window are handled free of charge according to TideCraft’s stated operating policy.
What condition should a returned item be in?
Keep the product, components, accessories, manuals, and packaging together whenever possible. Products should be reasonably clean and protected from avoidable damage during return transit.
Can I exchange for a different product?
Eligible products can be exchanged within the 30-day window. Product availability may affect which replacement options can be offered.
What if an item arrives damaged?
Document the package and product condition as soon as you open it, keep all included components, and contact support so the issue can be reviewed.
What if a component is missing from the package?
Compare the included parts with the product contents information and packaging. If something is missing, contact support with your order details and the missing component name.
Should I throw away packaging before I test the product?
It is best to keep packaging and included materials until you confirm that the product is complete and suitable for your needs.
How do I start a return or exchange?
Use the single Contact Support link near the bottom of this page and provide your order information, the item involved, and the reason for the request.
Paddle Boards, Kayaks & Paddles
8 questionsWhat should I check before using an inflatable paddle board?
Inspect the valve, seams, deck surface, fin area, leash connection, and included hardware. Inflate only to the pressure range specified for your specific product.
How do I reduce the risk of valve leaks?
Make sure the valve area is clean, free of sand, and correctly closed. Never force a valve component that is cross-threaded or obstructed.
How should I store a paddle board after use?
Rinse away salt, sand, and dirt, allow the board to dry thoroughly, and store it away from prolonged heat, sharp objects, and direct sunlight.
What should I inspect on a kayak before launch?
Check the hull or inflatable chambers, drain points, seat attachment, foot supports, paddle condition, and any removable fittings before entering the water.
How should I choose paddle length?
Paddle length depends on the craft, your height, stroke style, and water conditions. Follow the product-specific adjustment range and setup guidance supplied with your paddle.
Can salt water damage water-sports equipment?
Salt residue can accelerate wear on hardware and surfaces. Rinse equipment with fresh water after salt-water use and let it dry before storage.
What should I do if my paddle feels loose?
Stop using it until you verify that adjustment collars, locking mechanisms, blade connections, and shaft sections are fully seated and secure.
Should I use a leash every time I paddle board?
Use the safety equipment appropriate for the activity, location, and conditions, and follow the product instructions and local requirements. Conditions can determine which leash type is appropriate.
Snorkeling Gear & Wetsuits
8 questionsHow do I prepare a snorkel mask before first use?
Rinse the mask, inspect the skirt and strap, and confirm a comfortable seal. Follow any cleaning or preparation instructions included with the specific mask.
Why is my mask fogging?
Fogging can result from moisture, temperature differences, residue, or fit. Use a mask-safe anti-fog method and make sure the lens is clean.
How tight should a snorkel mask strap be?
The strap should hold the mask securely without excessive pressure. An overtightened mask can be uncomfortable and may make sealing less effective.
How should a wetsuit fit?
A wetsuit should fit close to the body without severe restriction, painful pressure points, or compromised breathing and movement.
How do I care for a wetsuit after use?
Rinse it thoroughly with fresh water, dry it away from intense direct heat, and store it in a way that avoids prolonged compression or sharp folds.
Can I machine wash a wetsuit?
Use the care instructions supplied with the specific wetsuit. Aggressive washing, high heat, and unsuitable detergents can damage neoprene and bonded seams.
How can I help a snorkel last longer?
Rinse salt and sand away, allow all parts to dry, protect soft components from sharp objects, and store it out of prolonged direct sunlight.
What should I check before snorkeling?
Inspect the mask, snorkel, strap, mouthpiece, fins, and any flotation equipment. Use the gear only in conditions appropriate for your experience level.
Life Jackets & Water Safety
8 questionsHow do I choose the right life jacket size?
Use the product-specific size and weight guidance. The jacket should fit securely and should not ride excessively upward when properly fastened.
Can I use a damaged life jacket?
Do not rely on a life jacket with damaged straps, torn fabric, compromised flotation material, broken buckles, or other structural defects.
How should I test the fit of a life jacket?
Fasten and adjust all closures, move your arms and torso, and check that the jacket remains secure. Follow the manufacturer’s fit and use instructions.
Does a life jacket replace swimming skills or supervision?
No. A life jacket is one part of water safety and does not replace appropriate supervision, sound judgment, local safety rules, or swimming competence.
How should I store a life jacket?
Rinse when necessary, dry it completely, and store it in a ventilated place away from crushing loads, sharp objects, chemicals, and prolonged heat.
Should children use adult-size life jackets?
Use only an appropriately rated and fitted product for the intended user. Follow the size, weight, and age guidance provided with the specific product.
Can I modify a life jacket for a better fit?
Do not cut, alter, remove, or improvise structural components. Use adjustment points only as intended by the product instructions.
What should I inspect before each water outing?
Check buckles, zippers, straps, seams, flotation material, attachment points, and overall condition before relying on the life jacket.
Camping Tents & Sleeping Pads
8 questionsWhat should I do before my first camping trip with a new tent?
Set the tent up at home or in a controlled area first. Confirm that poles, clips, guylines, stakes, doors, vents, and the rainfly are present and understood.
How can I reduce condensation inside a tent?
Use the tent’s ventilation features, avoid blocking airflow, and manage wet gear when conditions allow. Condensation can still occur when temperature and humidity change.
Should I pack a wet tent?
Only temporarily when necessary. Dry the tent as soon as practical after the trip to reduce odor, staining, and material degradation.
How should I clean a camping tent?
Remove loose dirt gently and follow the care guidance for the tent fabric and coatings. Avoid harsh cleaning methods that can damage waterproof finishes.
How firm should a sleeping pad be?
Inflate or adjust it to the comfort level recommended for the specific pad. Excessive pressure can reduce comfort and may stress seams or valves.
How should I find a leak in an inflatable sleeping pad?
Inspect the valve and surface carefully. For compatible products, a mild soapy-water check can help reveal escaping air, but follow product-specific repair instructions.
Can I place a sleeping pad directly on rough ground?
Protect the pad from thorns, sharp stones, abrasive surfaces, and hot objects. A tent floor, groundsheet, or other suitable barrier can reduce puncture risk.
How should I store an inflatable sleeping pad?
Clean and dry it first. Follow the product guidance for whether it should be stored rolled, folded, or partially unrolled and whether the valve should remain open.
Hammocks & Camp Lighting
8 questionsHow do I choose secure hammock anchor points?
Use only strong, appropriate anchor points and approved suspension hardware. Avoid damaged trees, unstable structures, sharp edges, or unknown load-bearing surfaces.
How high should a hammock be hung?
Follow the hammock’s setup guidance and keep fall risk in mind. A lower setup over a clear surface can reduce the consequences of a slip or suspension failure.
Can I exceed the hammock weight rating?
No. Stay within the stated product capacity and include the weight of users and any gear placed in the hammock.
What should I inspect on hammock straps?
Look for cuts, abrasion, UV damage, damaged stitching, deformation, and compromised connectors before each use.
What batteries should I use in camp lighting?
Use only the battery type and orientation specified for the product. Never mix incompatible battery types or visibly damaged batteries.
Can camp lights be left in rain?
Only if the specific product is rated for that exposure. Water resistance levels vary, so follow the product’s stated protection and use guidance.
How should I store battery-powered camp lighting?
Turn the light off, keep it dry, and follow the product guidance for battery removal during long-term storage.
What if a rechargeable camp light gets unusually hot?
Stop charging or using it, disconnect it safely if possible, move it away from flammable materials, and do not continue using a product that shows signs of damage.
Limited-Time 14% Off
8 questionsWhat does Limited-Time 14% Off mean?
It refers to a temporary TideCraft promotion offering 14% off when the offer is shown as applicable to eligible products or purchases.
Is every product always included in the 14% offer?
Promotion eligibility can be limited. Use the offer messaging shown with the applicable product, collection, cart, or promotion period as the governing display.
Can the 14% offer end without becoming permanent?
Yes. The promotion is explicitly limited-time and should not be treated as an ongoing permanent price reduction.
Will the discount apply automatically?
The way a promotion is applied can depend on the offer setup. Follow the instructions displayed with the active promotion at the time of purchase.
Can I combine the promotion with another offer?
Offer stacking can depend on the active promotion terms. If the storefront does not allow multiple offers together, use the eligible option presented at checkout.
What happens if a product is already discounted?
The final eligible pricing is the pricing and promotion treatment shown for that product or purchase during the active offer period.
Does the 14% promotion change shipping cost?
TideCraft already provides free shipping on all products, so the promotion does not replace that shipping benefit.
Does the promotion change the 30-day return and exchange policy?
The Limited-Time 14% Off promotion does not change TideCraft’s stated 30-day free return and exchange service unless a clearly disclosed offer-specific term says otherwise.
Account, Product Care & Support
8 questionsWhat information should I include when asking for help?
Include your order information, product name, a concise description of the issue, and any useful photos or observations that help explain what happened.
How quickly is customer support available?
TideCraft provides 24/7 customer support.
Can support help me identify a missing accessory?
Yes. Provide the product name and describe the missing component so the support team can review the product contents and order information.
Should I continue using a product that seems damaged?
Stop using equipment if damage could affect safety, structural integrity, sealing, flotation, electrical function, or secure setup.
How can I make outdoor gear last longer?
Clean off salt, sand, mud, and moisture after use, allow gear to dry, follow product-specific care instructions, and store it away from avoidable heat, abrasion, and UV exposure.
What if I am unsure whether a product suits my activity?
Review the product’s intended use, size, capacity, environment, and safety guidance before using it. Contact support when product-specific clarification is needed.
Does TideCraft provide support for both water and camping products?
Yes. The Help Center covers TideCraft’s water sports and outdoor leisure product range.
Where can I reach TideCraft directly?
Use the Contact Support button near the bottom of this page. It is the single contact-page link provided here.
Safety Note
Use product guidance and local conditions together.
Water and outdoor activities involve changing conditions. Product information, local rules, weather, terrain, supervision needs, skill level, and personal judgment all matter when deciding whether and how to proceed.
Before Water Use
Check conditions, local requirements, suitable flotation, product fit, and structural condition before launch or entry.
Before Camp Setup
Assess wind, drainage, anchors, overhead hazards, ground conditions, sharp objects, and heat sources before setting up.
Stop and Reassess
If a product slips, leaks, overheats, tears, breaks, loses pressure, or behaves unexpectedly, stop using it until the cause is understood.
Need More Help?
Send the details once, so support can move faster.
Include your order information, product name, a short description of what happened, and clear photos when they help explain the issue. TideCraft customer support is available 24/7.
